Manage
Features
24/7 Global Support
Platform Alerts and Monitoring
Dataverse Maintenance
Citizen Developer Partnering
Our Management Approach
Proactive Monitoring
We vigilantly monitor applications to detect and address issues before they impact your operations.
Scalability Assistance
Our solutions grow with your needs, ensuring smooth scalability as your business expands.
Security Measures
We implement robust security protocols to safeguard your valuable data.
Timely Updates
Our experts provide regular updates to keep your applications up-to-date.
Support
Support Options
Break/Fix
Provision of enhancements and development
Monitor and optimise
Govern and educate
Tools
Client Help Desk and Tools
Blackbook Microsoft Service Desk
Support Models
Platinum
24/7 Support
Gold
7 Days Business Hour
Or Extended Hours
Silver
5 Days Business Hour
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Bronze
Best Efforts
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Service Level Agreements
Rebatable Credits
Onboarding Process
1
Review and Document
•Review existing automation
•Validate Documentation
•Confirm Documentation up to date
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2
Handover and Agree
•Agree on SLA for Process
•Communicate with stakeholders and owners
•Work with current team to shadow
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3
Support Live
•Support is live and 100% managed by Bb Operate
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4
Monitor
•Monitoring and dashboards provided to client.
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