Managed Services
Experience uninterrupted growth and efficiency as we take care of your technology infrastructure, ensuring stability, security, and scalability.
Features
24/7 Global Support
Platform Alerts and Monitoring
Dataverse Maintenance
Citizen Developer Partnering
Products
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Power Platform
Power BI
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Power Apps
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Power Automate
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Power Virtual Agents
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Power Pages
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Power Platform Capabilities
App Development
Automated Flows
Workflow Monitoring
Data Visualisation
Training and Support
App Management
UiPath
Support
Support Options
Break/Fix
Provision of enhancements and development
Monitor and optimise
Govern and educate
Tools
Client Help Desk and Tools
Blackbook Microsoft Service Desk
Support Models
Platinum
24/7 Support
Gold
7 Days Business Hour
Or Extended Hours
Silver
5 Days Business Hour
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Bronze
Best Efforts
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Service Level Agreements
Rebatable Credits
Onboarding Process
1
Review and Document
•Review existing automation
•Validate Documentation
•Confirm Documentation up to date
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2
Handover and Agree
•Agree on SLA for Process
•Communicate with stakeholders and owners
•Work with current team to shadow
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3
Support Live
•Support is live and 100% managed by Bb Operate
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4
Monitor
•Monitoring and dashboards provided to client.
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